soul77 Frequently Asked Questions

soul77 requires a valid government-issued photo ID for account verification. Accepted documents include your National Identity Card (NID), passport, or driving licence. You may also be asked to submit a selfie holding the document. KYC verification is typically completed within 24 hours. Completing KYC unlocks higher withdrawal limits and ensures faster processing of your payouts.

To reset your soul77 password, go to the login page and click "Forgot Password". Enter the mobile number or email address linked to your account, and a one-time reset code will be sent to you. Enter the code, create a new password, and log in. If you no longer have access to that phone number or email, contact soul77 support at [email protected] for manual assistance.

No. soul77 strictly allows only one account per person. Creating duplicate or multiple accounts is a violation of the Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have accidentally created two accounts, contact support immediately to merge or close the duplicate.

To close your soul77 account, send an email to [email protected] with the subject line "Account Closure Request" from the email address registered to your account. Withdraw any remaining balance before submitting the request. The support team will process account closures within 48 hours. Note that if you are closing due to problem gambling, a self-exclusion option is also available which offers more structured protection.

To deposit via bKash on soul77, log in to your account, go to the Deposit section, and select bKash as your payment method. You will be shown a soul77 merchant number or a dedicated bKash number. Open your bKash app, choose "Send Money" or "Payment", enter the number provided, enter your deposit amount, and complete the transaction using your bKash PIN. Your soul77 balance is typically credited within 1 to 5 minutes.

Nagad deposits on soul77 are processed almost instantly — in most cases your account balance is updated within 1 to 3 minutes of completing the Nagad transaction. If a deposit has not appeared after 10 minutes, take a screenshot of your Nagad transaction confirmation and send it to soul77 support via email or WhatsApp with your account details for manual verification.

The minimum deposit on soul77 is ৳200 BDT. This applies across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit cap for standard accounts, though high-value deposits above ৳50,000 BDT may require additional verification for security purposes. soul77 does not charge any deposit fees on its end, though your payment provider may apply their own transfer charges.

The minimum withdrawal amount on soul77 is ৳500 BDT. Withdrawals are processed to the same payment method used for the most recent deposit — for example, if you deposited via bKash, your withdrawal will be sent back to your bKash wallet. Standard withdrawals are processed within 1 to 24 hours. During peak periods, processing may take up to 48 hours.

soul77 does not charge platform-side fees on standard withdrawals. However, mobile financial service providers such as bKash, Nagad, and Rocket may apply their own transaction fees when receiving funds. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or Sonali Bank, standard interbank transfer fees may apply depending on your bank's policy. Check with your bank or MFS provider for their current fee schedule.

soul77 follows a same-source withdrawal policy for fraud prevention. Withdrawals must be sent to the same bKash, Nagad, or Rocket number used for your deposits. If your registered payment number has changed — for example, if your SIM was replaced — contact soul77 support at [email protected] with proof of ID and ownership of the new number. The support team will guide you through the verification process to update your payment details.

Cricket betting on soul77 covers domestic and international matches including BPL (Bangladesh Premier League), IPL, T20 World Cup, ODI series, and Test matches featuring the Bangladesh Tigers. You can bet on match winner, top batsman, total runs, fall of wicket, and dozens of other markets. Select a match from the cricket lobby, choose your market, enter your stake in BDT, and confirm. Live in-play betting is also available for select matches with real-time odds updates.

soul77 offers hundreds of slot titles from leading game studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. Games range from classic 3-reel fruit machines to modern 5-reel video slots with bonus rounds, free spins, and progressive jackpots. Popular titles are accessible on both desktop and mobile browsers. The soul77 slots lobby is regularly updated with new releases, and demo play is available on most titles so you can try before wagering real money.

Yes, soul77 is fully optimised for mobile play. The platform works on any modern smartphone browser — no app download is required. Simply open soul77.biz in your Chrome, Firefox, or Samsung Internet browser on Android or iOS, log in, and enjoy the full range of games including cricket betting, slots, live casino, Teen Patti, and Texas Hold'em. Mobile users can also deposit and withdraw via bKash and Nagad directly through the mobile browser interface.

RTP on soul77 slot games varies by title. Most games from providers like Pragmatic Play and NetEnt carry RTPs between 94% and 97%, which is competitive with industry standards. You can check the individual RTP for any game by opening the game's information or paytable panel inside the game lobby. soul77 only hosts games from certified providers whose RNG (Random Number Generator) software is independently audited for fairness.

BPL betting on soul77 follows standard cricket wagering rules. Pre-match bets are settled on the official match result. In-play bets are settled based on the state of play at the time of placement. If a match is abandoned or significantly interrupted by weather before a result is determined, most pre-match markets are voided and stakes are returned. Duckworth-Lewis-Stern (DLS) method results are honoured as the official outcome. Always check the specific market rules before placing a bet.

Yes. soul77 features dedicated Teen Patti and Texas Hold'em sections catering specifically to the South Asian player preference for card games. Teen Patti is available in multiple variants including Classic, Joker, and AK47. Texas Hold'em is available in both cash game and tournament formats via the live casino lobby powered by providers such as Evolution Gaming and Ezugi. Both games are fully playable on mobile browsers without any download required.

soul77 offers a welcome bonus to new players in Bangladesh on their first deposit. Bonus amounts and match percentages are updated periodically — check the Promotions section inside your soul77 account after registration for the current offer. Welcome bonuses are subject to wagering requirements before winnings can be withdrawn. Always read the bonus terms carefully, including the minimum odds or game contributions that apply, before opting in.

Wagering requirements on soul77 specify how many times you must bet your bonus amount before it converts to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in eligible bets before withdrawing bonus-derived winnings. Sports bets at minimum odds and most slot games contribute 100% toward wagering, while live casino games may contribute at a reduced rate. Full details are shown in the individual bonus terms.

Yes, soul77 runs free spins promotions periodically, typically tied to specific slot game launches or seasonal events such as Eid, Pohela Boishakh, or the IPL season. Free spins may be awarded as part of a deposit match bonus or as a standalone offer for existing players. Free spin winnings are usually subject to a wagering requirement. Check the Promotions tab in your account regularly to see currently active free spin offers.

No. Bonus funds on soul77 must be wagered the required number of times before they become eligible for withdrawal. Attempting to withdraw before completing the wagering requirement will typically result in the bonus and any associated winnings being removed from your account balance. Your real-money deposits remain withdrawable at any time subject to standard withdrawal processing rules, even while a bonus is active.

soul77 rewards its most active players with a loyalty programme that offers escalating benefits at higher tiers. Benefits typically include faster withdrawal processing, dedicated account management, exclusive reload bonuses, and invitations to VIP tournaments. Players accumulate loyalty points through real-money wagering on eligible games. Full details of the current loyalty tier structure are available in the Promotions section of your soul77 account after logging in.

soul77 is a secure platform that uses SSL encryption to protect all player data and financial transactions. The platform hosts games from certified third-party providers whose RNG systems are independently tested. soul77 operates under an international offshore licence. Online gambling regulations in Bangladesh are legally ambiguous, and players are responsible for understanding their local laws. soul77 processes real payouts to bKash, Nagad, and bank accounts for verified players across Bangladesh.

The legal status of online gambling in Bangladesh is ambiguous — there is no specific legislation that explicitly addresses international online gambling platforms. soul77 operates under an international offshore licence. Bangladeshi players access soul77 at their own discretion and are solely responsible for determining whether their participation complies with local laws. soul77 does not provide legal advice; if you are uncertain about your legal obligations, consult a qualified local legal professional.

You must be at least 18 years old to register and play on soul77. This is a strict, non-negotiable requirement. soul77 performs age verification during the KYC process and will immediately close any account found to belong to a person under the age of 18. Any winnings accumulated on an underage account will be forfeited. If you suspect a minor is accessing soul77 on a shared device, contact support immediately.

To self-exclude from soul77, send an email to [email protected] with the subject line "Self-Exclusion Request" and state your preferred exclusion period — options are 6 months, 1 year, 2 years, 3 years, or permanent. soul77 will lock your account within 1 hour of receiving the request, 24 hours a day, 7 days a week. During self-exclusion, all promotional communications are suspended and the account cannot be reopened before the exclusion period ends.

Yes. soul77 allows you to set daily, weekly, or monthly deposit limits directly from your Account Settings under the Responsible Gaming section. Once a limit is in place, no deposits above that threshold will be accepted in the relevant period. You can lower your limit instantly, but increasing a limit requires a 72-hour cooling-off period to give you time to reconsider. This tool is available to all registered players at no cost.

soul77 customer support is available 24 hours a day, 7 days a week, including all Bangladesh public holidays. You can reach the team by email at [email protected] or via WhatsApp at +880 1700 000000. Support operates on Bangladesh Standard Time (BST, UTC+6). For responsible gaming queries such as self-exclusion or deposit limits, these are treated as priority requests and are actioned within 1 hour of receipt.