soul77 Terms & Conditions

These Terms & Conditions (the "Terms") constitute a legally binding agreement between you (the "Player" or "User") and soul77 (the "Platform", "we", "us", or "our"), which operates the online gaming and sports betting services available at soul77.biz and all associated subdomains, mobile-optimised versions, and mirror sites.

soul77 provides a range of online entertainment services including, but not limited to, sports betting (with a primary focus on cricket markets including BPL, IPL, T20 World Cup, and Bangladesh domestic fixtures), live casino games, slots, Teen Patti, Texas Hold'em, and other casino-style games supplied by third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe.

These Terms apply to all use of soul77, whether accessed via desktop browser, mobile browser, or any future application. By creating an account, logging in, depositing funds, or participating in any game or betting market on soul77, you confirm that you have read, understood, and irrevocably accepted these Terms in their entirety.

soul77 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, we will notify registered Players via the contact details on file. The most current version of these Terms will always be published at soul77.biz/terms-conditions. Continued use of soul77 following the publication of updated Terms constitutes your acceptance of those changes.

To be eligible to register and use soul77, you must satisfy all of the following conditions at all times:

• 2.1 You are at least 18 years of age. soul77 does not permit persons under 18 to register, play, or deposit under any circumstances.
• 2.2 You are accessing soul77 as an individual acting on your own behalf and not as an agent, representative, or trustee of any third party.
• 2.3 You have not previously been suspended, banned, or excluded from soul77 or any of its affiliated platforms.
• 2.4 You are accessing soul77 from a location where online gaming is not explicitly prohibited under the laws applicable to you personally. You acknowledge that online gambling regulations in Bangladesh are legally ambiguous, and you accept full personal responsibility for determining the legality of your participation under your local laws.
• 2.5 You are not a current employee, contractor, director, or officer of soul77, nor a close relative of any such person.
• 2.6 You are not registered on any self-exclusion list you have personally applied for through soul77's Responsible Gaming tools.

soul77 reserves the right to request documentary proof of age and identity at any time. Accounts may be suspended pending verification if eligibility cannot be confirmed. If it is established that a Player did not meet the eligibility criteria at the time of registration, soul77 reserves the right to void all bets placed by that Player and to withhold or return deposited funds at its sole discretion.

To access real-money games and betting markets on soul77, you must create a registered account. The following conditions apply to all soul77 accounts:

• 3.1 One Account Policy: Each Player may hold only one soul77 account. Creating or operating more than one account — whether using the same or different personal details, payment methods, IP addresses, or devices — constitutes a material breach of these Terms. Duplicate accounts will be closed, and any balances held across all associated accounts may be forfeited.
• 3.2 Accurate Information: You must provide complete, accurate, and truthful information during registration. This includes your full legal name, date of birth, email address, phone number, and any other information soul77 requests. Providing false or misleading information is grounds for immediate account suspension.
• 3.3 Account Security: You are solely responsible for the security and confidentiality of your soul77 username and password. You must not share your login credentials with any third party. soul77 will not be liable for any losses arising from unauthorised access to your account where you failed to maintain the security of your credentials.
• 3.4 KYC Verification: soul77 operates a Know Your Customer (KYC) verification process. You may be required to submit government-issued photo identification, proof of address, and proof of payment method ownership before withdrawals are processed or at any other time soul77 considers appropriate. Failure to complete KYC verification within a reasonable timeframe may result in account restriction.
• 3.5 Account Currency: soul77 accounts are denominated in Bangladeshi Taka (BDT / ৳). All balances, deposits, withdrawals, bonuses, and wagers are displayed and processed in BDT unless otherwise stated.
• 3.6 Notification of Changes: You are responsible for keeping your registered contact details up to date. soul77 will use the contact information on file to communicate account notices, verification requests, and any changes to these Terms.

soul77 supports deposits and withdrawals via the following payment methods for Bangladesh-based Players: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Payment method availability may vary and is subject to change without prior notice.

• 4.1 Minimum Deposit: The minimum single deposit amount is ৳200. Deposits below this threshold will not be credited to your account balance.
• 4.2 Deposit Processing: Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your soul77 account balance within minutes of confirmation. Bank transfer deposits may take longer depending on the processing times of the relevant financial institution.
• 4.3 Withdrawal Processing: soul77 aims to process approved withdrawal requests to bKash and Nagad within 15 minutes. Other payment methods may require up to 24 hours. Processing times may be extended during periods of high demand or where additional verification is required.
• 4.4 Withdrawal Method Matching: Withdrawals will, as a general rule, be processed to the same payment method used for the most recent deposit. soul77 reserves the right to require matching of deposit and withdrawal methods as an anti-fraud measure.
• 4.5 Withdrawal Conditions: Before a withdrawal request is approved, your KYC verification must be complete, your account must be in good standing, and any applicable bonus wagering requirements must have been met. soul77 reserves the right to delay withdrawal processing pending completion of any outstanding verification checks.
• 4.6 No Third-Party Payments: You must only deposit from payment accounts registered in your own name. soul77 will not process deposits from or withdrawals to third-party accounts. Any funds identified as originating from a third party may be returned, and the associated account may be suspended pending investigation.
• 4.7 Dormant Accounts: Accounts that have been inactive (no login, deposit, or wager) for a period of 12 consecutive months may be classified as dormant. soul77 reserves the right to apply an administrative maintenance fee to dormant account balances, subject to any applicable regulatory requirements.

soul77 offers a range of bonuses and promotional incentives to both new and existing Players, including welcome deposit bonuses, reload bonuses, cashback offers, and seasonal promotions tied to events such as BPL season, Eid, and Pohela Boishakh. All bonuses are subject to the following general conditions, as well as any specific terms published alongside the individual promotion:

• 5.1 Wagering Requirements: Bonus funds are subject to wagering requirements before they or any associated winnings may be withdrawn. The specific wagering multiplier applicable to each bonus will be stated in the promotion's individual terms. Players must meet the full wagering requirement within any stated time limit.
• 5.2 One Welcome Bonus Per Player: The welcome deposit bonus is available to each new Player once only. Attempts to claim the welcome bonus multiple times via duplicate accounts are a breach of these Terms.
• 5.3 Bonus Abuse: soul77 reserves the right to cancel any bonus, void any winnings, and suspend any account where there is reasonable evidence of bonus abuse. Bonus abuse includes, but is not limited to: placing low-risk or hedged bets to fulfil wagering requirements, using irregular betting patterns, or exploiting errors in bonus terms.
• 5.4 Withdrawal of Bonus Funds: Bonus balances cannot be withdrawn directly. Only cash balances remaining after wagering requirements are met — and only cash winnings generated from bonus play — may be withdrawn, subject to any applicable maximum withdrawal limits stated in the promotion's terms.
• 5.5 Expiry: Unclaimed or unused bonus funds will expire in accordance with the time limit specified for each promotion. Expired bonus balances are forfeited without compensation.
• 5.6 soul77's Discretion: soul77 reserves the right to modify, suspend, or withdraw any promotion at any time. Promotional terms may be altered for operational, regulatory, or fraud-prevention reasons.

All bets placed and games played on soul77 are subject to the following general rules. Game-specific rules are published within the relevant game or betting market interface.

• 6.1 Bet Acceptance: A bet is only confirmed and binding once soul77 has accepted it and a confirmation reference is displayed to the Player. soul77 reserves the right to decline or limit any bet at its sole discretion, without being required to provide a reason.
• 6.2 Insufficient Funds: soul77 will not accept a bet that exceeds the available cash balance in your account. Bonus balance restrictions apply as set out in Section 5.
• 6.3 Obvious Errors: soul77 reserves the right to void bets placed at odds or on terms that were the result of a manifest error, technical fault, or software error. In such cases, the original stake will be returned to the Player.
• 6.4 Match & Event Cancellation: Where a sporting event is cancelled, postponed, or abandoned before completion, soul77's settlement rules for that market will apply. Cricket match rules specifically address rain interruptions, DLS method outcomes, and mid-tournament cancellations in line with the published cricket betting terms.
• 6.5 RNG & Live Games: All random number generator (RNG) games on soul77 use certified RNG technology. Live casino games are hosted by third-party studios and are subject to those providers' rules and certification. soul77 does not manipulate game outcomes.
• 6.6 Disconnection: soul77 is not liable for losses arising from internet disconnection, power failure, or other technical issues on the Player's side during a gaming session. Where a disconnect occurs mid-game, soul77's system logs will determine the outcome of any affected round.

The following activities are strictly prohibited on soul77 and will result in immediate account suspension, forfeiture of balances, and where appropriate, reporting to relevant authorities:

• 7.1 Registering or operating more than one soul77 account.
• 7.2 Providing false, misleading, or fraudulent information during registration or KYC verification.
• 7.3 Using stolen, fraudulent, or unauthorised payment credentials to make deposits.
• 7.4 Engaging in money laundering or using soul77 to process proceeds of criminal activity.
• 7.5 Using automated tools, bots, scripts, or software to interact with soul77 games or betting markets.
• 7.6 Colluding with other Players in card games or any game where such collusion creates an unfair advantage.
• 7.7 Exploiting software errors, glitches, or loopholes for financial gain.
• 7.8 Attempting to hack, reverse-engineer, or otherwise interfere with soul77's systems, software, or infrastructure.
• 7.9 Engaging in match-fixing, insider betting, or any activity that corrupts the integrity of a sporting event on which soul77 offers betting markets.
• 7.10 Allowing or facilitating use of your soul77 account by any person under the age of 18.

soul77 collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms by reference. By registering an account, you consent to the collection and use of your personal data as described in the Privacy Policy.

• 8.1 soul77 will never sell your personal data to third parties for commercial purposes.
• 8.2 Personal data may be shared with regulated third-party payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) strictly as necessary to process your transactions.
• 8.3 soul77 uses 256-bit SSL encryption to protect all data transmitted between your device and soul77 servers. Financial transaction data is processed via encrypted payment channels.
• 8.4 You have the right to request a copy of the personal data soul77 holds about you by contacting our support team at [email protected].

soul77 is committed to promoting responsible gaming and the wellbeing of all Players. We provide the following tools to help Players manage their gaming activity:

• 9.1 Deposit Limits: Players may set daily, weekly, or monthly deposit limits via their account settings. Once a limit is set, it takes effect immediately. Requests to increase a limit are subject to a cooling-off period.
• 9.2 Session Time Limits: Players may configure session reminders and time limits to help manage the duration of their gaming sessions.
• 9.3 Self-Exclusion: Players who feel that gambling is becoming a problem may request self-exclusion from soul77 for periods of 1 month, 3 months, 6 months, 12 months, or permanently. Self-exclusion requests should be submitted to our support team. During a self-exclusion period, your account will be suspended and you will not be permitted to create a new account.
• 9.4 Reality Checks: soul77 may display periodic reminders of the duration of your current gaming session and cumulative wagering amounts.
• 9.5 soul77 strictly complies with the 18+ age requirement. If you believe a minor may be accessing a soul77 account, contact our support team immediately at [email protected].

For further information on responsible gaming tools and resources, please visit our Responsible Gaming page.

To the fullest extent permitted by applicable law, soul77's liability to any Player in connection with the use of the platform is limited as follows:

• 10.1 soul77 is not liable for any loss of profits, loss of revenue, loss of data, loss of opportunity, or any indirect, special, consequential, or punitive damages arising out of or in connection with your use of soul77, even where soul77 has been advised of the possibility of such damages.
• 10.2 soul77 does not guarantee uninterrupted access to the platform. Scheduled maintenance, technical faults, or circumstances beyond soul77's control (including telecommunications failures and internet outages) may result in temporary unavailability. soul77 will not be liable for any losses incurred during periods of platform unavailability.
• 10.3 soul77 is not responsible for the content, fairness, or outcomes of third-party game providers' titles. While soul77 partners only with certified and reputable providers, the game rules and RNG certifications of individual titles are the responsibility of the relevant provider.
• 10.4 Nothing in these Terms limits soul77's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

Either party may terminate the Player's soul77 account in the following circumstances:

• 11.1 Voluntary Closure: A Player may request closure of their soul77 account at any time by contacting support. Any remaining cash balance (excluding bonus funds not yet qualifying for withdrawal) will be returned to the Player's registered payment method following completion of any outstanding KYC checks.
• 11.2 Closure by soul77: soul77 reserves the right to suspend or permanently close any account, with or without prior notice, where there is evidence of a breach of these Terms, fraudulent activity, money laundering, bonus abuse, or any other prohibited activity.
• 11.3 Effect of Termination: Upon account termination, all pending bonus balances and any winnings derived solely from bonus play that have not yet met wagering requirements will be forfeited. Any outstanding withdrawal requests that have been legitimately approved prior to termination will be processed in the normal course.

soul77 operates under an international offshore licence. These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which soul77 is incorporated. Online gambling regulations in Bangladesh are legally ambiguous; Players are solely responsible for determining the legality of their participation in online gaming under the laws of Bangladesh and any other jurisdiction applicable to them personally.

Any dispute arising out of or in connection with these Terms, or your use of soul77, shall first be referred to soul77's customer support team for resolution. soul77 aims to resolve all disputes in a fair, timely, and transparent manner. Where a dispute cannot be resolved through internal support channels, the matter may be escalated in accordance with the dispute resolution procedures set out in soul77's published support documentation.

If you have questions about these Terms & Conditions, please contact our support team: Email — [email protected] | WhatsApp — +880 1700 000000 | Support Hours — 24/7 (BST, UTC+6).