soul77 Privacy Policy

soul77 ("we", "us", "our", or the "Platform") operates the online gaming and sports betting services available at soul77.biz and all associated subdomains and mirror sites. soul77 is committed to protecting the privacy and personal data of every player ("you", "your", or the "Player") who registers and engages with our platform.

This Privacy Policy describes the categories of personal data soul77 collects, the purposes for which that data is processed, the legal basis for each processing activity, the parties with whom data may be shared, the periods for which data is retained, the security measures in place to protect it, and the rights available to you as a data subject.

This Privacy Policy applies to all Bangladesh-based players and to any person who accesses soul77 from any location. It applies to all channels through which soul77 is accessed, including desktop browsers, mobile browsers, and any future mobile application. It should be read alongside soul77's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated into this Privacy Policy by reference.

By registering a soul77 account, making a deposit, or otherwise using the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use soul77.

soul77 collects personal data in the following categories. We collect only the minimum data necessary for each specified purpose.

soul77 uses the personal data we collect for the following specific purposes:

• 3.1 Account Creation & Management: To register your soul77 account, authenticate your identity at login, and maintain your account settings, balance, and preferences.
• 3.2 KYC & Age Verification: To verify that you are at least 18 years of age and that the identity information you have provided is accurate, in accordance with our 18+ policy and anti-fraud obligations.
• 3.3 Payment Processing: To process deposits received from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment partners, and to process approved withdrawal requests to your registered payment method.
• 3.4 Game Delivery & Betting: To deliver cricket betting markets, live casino sessions, slots, Teen Patti, Texas Hold'em, and other gaming services, and to maintain accurate records of all bets placed and games played.
• 3.5 Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, multi-accounting, money laundering, bonus abuse, and other prohibited activities described in the Terms & Conditions.
• 3.6 Responsible Gaming: To monitor gaming patterns, enforce deposit limits and self-exclusion requests, and support responsible gaming obligations under our Responsible Gaming Policy.
• 3.7 Customer Support: To respond to support enquiries submitted via email at [email protected] or via WhatsApp, and to maintain records of communications for quality and dispute-resolution purposes.
• 3.8 Marketing Communications: With your explicit consent, to send promotional offers, bonus notifications, and seasonal promotions relevant to Bangladesh-based players (for example, BPL season offers, Eid bonuses, and Pohela Boishakh promotions). You may withdraw consent at any time.
• 3.9 Platform Improvement: To analyse aggregated, anonymised usage data in order to improve game selection, site performance, payment reliability, and overall player experience.
• 3.10 Legal Compliance: To comply with applicable international laws, regulatory requirements, court orders, and lawful requests from competent authorities.

soul77 processes personal data under the following legal bases, consistent with internationally recognised data protection principles:

• 4.1 Contractual Necessity: Processing required to fulfil our contractual obligations to you under the soul77 Terms & Conditions — including account management, payment processing, and game delivery.
• 4.2 Legal Obligation: Processing required to comply with applicable anti-money laundering (AML) obligations, KYC requirements, age verification rules, and lawful authority requests.
• 4.3 Legitimate Interests: Processing carried out for soul77's legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your privacy rights.
• 4.4 Consent: Processing of your data for marketing communications, where we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

soul77 does not sell your personal data to any third party. We share personal data only in the following limited and controlled circumstances:

• 5.1 Payment Processors: We share the minimum necessary financial and identity data with regulated payment processors — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — strictly for the purpose of executing your deposit and withdrawal transactions.
• 5.2 Game Providers: Technical session data (such as player session tokens) may be shared with certified third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe — to the extent required to deliver the games you play. These providers operate under their own data protection obligations and certifications.
• 5.3 Identity Verification Providers: During KYC verification, identity documents may be processed by regulated third-party identity verification service providers operating under strict data security and confidentiality agreements with soul77.
• 5.4 Fraud Prevention & AML Services: Aggregated or pseudonymised transaction data may be shared with fraud detection and anti-money laundering screening services to identify and prevent prohibited activity.
• 5.5 Legal & Regulatory Authorities: Where soul77 is required by law, regulation, court order, or lawful authority request to disclose personal data, we will comply with such requirements. We will notify you of any such disclosure where we are legally permitted to do so.
• 5.6 Business Transfers: In the event of a merger, acquisition, or sale of all or part of soul77's business, personal data held by soul77 may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via your registered email address.

soul77 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, soul77 will securely delete or anonymise your personal data so that it can no longer be associated with you as an identifiable individual.

soul77 implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• 7.1 256-bit SSL/TLS Encryption: All data transmitted between your browser or device and soul77 servers is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar when accessing soul77.biz.
• 7.2 Password Hashing: Account passwords are stored using strong, salted cryptographic hashing algorithms. soul77 employees cannot view your password in plain text.
• 7.3 Access Controls: Access to personal data is restricted on a strict need-to-know basis. Only authorised soul77 personnel whose job roles require it may access player data, and all such access is logged and audited.
• 7.4 Payment Security: Financial transaction data is processed through encrypted, tokenised payment channels. Full payment account credentials (e.g., full card numbers, bKash PINs) are never stored on soul77 servers.
• 7.5 Infrastructure Security: soul77's servers are hosted in secure data centres with physical access controls, intrusion detection systems, and regular independent security audits.
• 7.6 Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, soul77 will notify affected Players without undue delay and will take all reasonable steps to contain and remediate the breach.

soul77 uses cookies and similar tracking technologies to operate the platform, remember your session, and improve your experience. The following types of cookies are used:

• 8.1 Strictly Necessary Cookies: These cookies are essential for the soul77 platform to function. They manage your login session, maintain your account authentication state, and enable secure payment flows. These cookies cannot be disabled without rendering the platform unusable.
• 8.2 Functional Cookies: These cookies remember your preferences such as language settings, preferred payment method, and game lobby view configuration. They are not used to track you across other websites.
• 8.3 Analytics Cookies: soul77 uses anonymised analytics data to understand how Players navigate the platform, which games are most popular, and where technical issues occur. This data is aggregated and cannot be used to identify individual players.
• 8.4 Session Duration: Login session cookies expire at the end of your browser session or after a period of inactivity, whichever is shorter, to protect your account security.

soul77 does not use third-party advertising cookies or allow ad-tech platforms to track you across the web via soul77's pages. You may manage cookie preferences through your browser settings, though disabling strictly necessary cookies will prevent you from logging in to your account.

As a soul77 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving your request.

• 9.1 Right of Access: You have the right to request a copy of all personal data soul77 holds about you, along with information about how that data is used and with whom it is shared.
• 9.2 Right to Rectification: If any personal data soul77 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• 9.3 Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you object to processing. Note that soul77 may be required to retain certain data for legal compliance purposes (such as AML and KYC records) even after an erasure request.
• 9.4 Right to Restrict Processing: You may request that soul77 restrict the processing of your personal data in certain circumstances — for example, while a data accuracy dispute is being resolved.
• 9.5 Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request that soul77 provide your personal data in a commonly used, machine-readable format.
• 9.6 Right to Object: You have the right to object to processing carried out on the basis of soul77's legitimate interests, including profiling for fraud prevention purposes, where you believe your interests override those of soul77.
• 9.7 Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

soul77 does not knowingly collect or process personal data from any person under 18 years of age. Our registration process includes age verification steps to enforce this policy. If we become aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account.

If you are a parent or guardian and believe that a minor in your care has registered a soul77 account or provided personal data to soul77, please contact our support team immediately at [email protected]. We will investigate and take appropriate action without undue delay.

We strongly encourage parents and guardians of young people in Bangladesh to use parental control software to prevent access to online gaming platforms. soul77 actively supports responsible gaming and the protection of minors.

soul77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or platform services. When material changes are made, we will notify registered Players via the email address on file before the changes take effect.

The most current version of this Privacy Policy will always be published at soul77.biz/privacy-policy with the effective date displayed at the top of the document. The current effective date is 1 January 2026.

Continued use of soul77 following notification of a Privacy Policy update constitutes your acceptance of the revised policy. If you do not agree with any changes to this Privacy Policy, you must stop using soul77 and may request account closure by contacting our support team.

For any questions, concerns, or requests relating to this Privacy Policy or the personal data soul77 holds about you, please contact our Data Support team using the details below. All privacy-related enquiries will be handled with strict confidentiality and responded to within 30 days.

• Email: [email protected] — use subject line "Privacy Policy Enquiry" or "Data Rights Request"
• WhatsApp: +880 1700 000000
• Support Hours: 24/7 Bangladesh Standard Time (BST, UTC+6)
• Service Area: Serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all of Bangladesh

soul77 operates under an international offshore licence. Online gambling regulations in Bangladesh are legally ambiguous. Users are responsible for compliance with their local laws. This Privacy Policy is governed by the laws of the jurisdiction in which soul77 is incorporated.